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The plan · Points 2 · 3 · long read

Zero buses. One law. Four votes.

The intercity bus left in the pandemic and never came back. The Counties tried a bus of their own and shut it down. A lot of people in this town do not drive. Here is what happened, the one law a mayor can change from inside Town Hall, and what I will try after that, in order.

Try getting to the hospital from the east end without a car. Or from the Prescott and Russell Residence to the grocery store. Or to a shift in the industrial park at seven in the morning. You call the taxi company. You call a friend. Or you walk. I manage buildings in this town. I see it every week: tenants who do not drive, and appointments missed. In March a resident came to council and asked for a way to get to Ottawa. The minutes record the presentation, and nothing after it. That is the file.

What happened to the bus

The Ottawa to Montreal bus used to come down Highway 17 and stop here. It stopped running in the spring of 2020, when the pandemic hit. The company never restarted it, and in 2021 it left Canada for good. That same year Ontario opened its intercity routes to any licensed carrier. On the Quebec side a company asked to bring the Highway 17 line back through Hawkesbury. The corridor went to two runs on the Quebec side that skip us. No scheduled bus has stopped in this town since. The nearest train is at Alexandria, and there is no bus to it.

What the Counties tried

The Counties ran a bus of their own. It started as a provincial pilot, with village loops one day a week. Then it went on demand, booked by phone and by app. It was shut down in 2023. It ran out of drivers and vehicles first, then out of money, and the Counties left the field rather than carry it alone. Three lessons. One day a week per village does not work. A grant with an end date and nobody standing behind it does not work. And a county-wide loop for a town-sized problem does not work. Any plan for this town has to be built the other way around.

THE OTTAWA TO MONTREAL BUS stopped 2020, gone 2021 THE COUNTIES' BUS shut down in 2023 TODAY ZERO STOP
Two buses served this town. Both are gone. Nothing replaced them.

The law I can change in office

Our taxi rules are By-law 37-2004. It was written in 2004, for taxis with a dispatch office in town, and it has never been rewritten for the phone apps. It says a taxi is any car hired for a trip with one fare. It says nobody drives one from any point in town without a Town licence. It says an operator's licence goes only to a business whose dispatch building sits inside Town limits. It caps the number of cabs by population. So an app with no dispatch office in town cannot be licensed as the by-law stands.

The by-law says on its own first page where its power comes from: Ontario's Municipal Act, which lets council license and regulate taxis and set the fares. That means council can rewrite it. Four votes of seven. No province needed. Ottawa did it years ago, with a by-law of its own. So will we. A vehicle-for-hire by-law that licenses any operator that meets the safety rules, phone apps included. It keeps the accessible-cab licence. It keeps the phone dispatch, because a good share of the people who need a ride will never book on a screen. And it protects the one taxi company this town has, because a town that loses its last cab has gone backwards.

BY-LAW 37-2004 written for taxis with an office in town a dispatch office inside Town limitsa Town licence to start a tripone fare per trip, by definitiona cap on cabs by population no office in town, no licence A VEHICLE-FOR-HIRE BY-LAW any operator that meets the safety rulesthe accessible-cab licence staysthe phone dispatch staysthe taxi company keeps its licence phone apps included FOUR VOTES OF SEVEN
The one door that opens from inside Town Hall

Fixing the by-law does not put a driver on the road. An app only works where drivers are waiting, and drivers only wait where the trips come. Ontario's new law for platform workers pays a driver the minimum wage only while a trip is under way. Waiting between trips is not a work assignment under that law, so a town this size has a hard time holding a driver. I cannot promise you that Uber walks through that door. Nobody can. What I can do is open it, and then write to every app operator and ask them to look at this town. Under Quebec's law, a driver licensed in Ontario cannot pick up a paying passenger across the bridge, so a Hawkesbury service serves Hawkesbury. And the province has said it will look at one set of rideshare rules for all of Ontario, with a pilot in the north. If that rule ever reaches us, our by-law will already be ready for it.

OURS TO FIX the taxi by-law four votes of seven THE PROVINCE how a platform pays a driver the rideshare rule, not written yet not ours ACROSS THE BRIDGE Quebec's own law on paid trips a service here serves here not ours the river
Three rulebooks sit on this file. One of them is ours.

What I will do, in order

Five moves. Each one is a decision council takes in public with the costs in front of it. Every one of them is a try, in order, and each gets its answer in public.

  1. Council vote Rewrite the taxi by-law. In the first hundred days, staff draft a vehicle-for-hire by-law to replace the 2004 one. Council votes. It costs staff time. Done looks like: the new by-law passed and posted on the Town's website, with the taxi company still licensed under it.
  2. My penCouncil voteApplication Put transport on the neighbours' table, and ask for the study money. Transport is the first file on the standing table I have already promised with Champlain, East Hawkesbury, Grenville, Grenville-sur-la-Rouge and the prefect of the MRC d'Argenteuil, with the Counties invited. The federal government has a fund that helps pay for a small town's transit study, and towns compete for it. The province has a new fund that helps pay to start a service in a town with a gap, for a few years, on a ramp, and it wants the county and the neighbours on the project team. Both want a council resolution behind the application. The study answers the questions nobody has answered here: who would ride, where, when, what it costs, who runs it, and what happens in year five when the provincial money steps down. Done looks like: a council resolution on the record, the application filed with it, and the study delivered in public inside the first year.
  3. Council voteApplication A small service, only if the study says yes. If the riders are there, the shape is already known from the towns that got it right: a few accessible vans, booked by phone and by app, run by a contractor under contract, with a fare, serving the hospital, the Residence, Main Street, the grocery stores and the industrial park. The Town never buys a bus and never hires drivers. The province's fund pays part of it for the first years, and the gas-tax transit money follows once the service is running. If the riders are not there, the study says so in public and we go to move five. Done looks like: an operator under contract, vans taking bookings on weekdays and Saturdays, and a ridership report to council after the first year.
  4. Council vote The link out, only if the riders exist. A timed van to the train at Alexandria. A weekday run to Ottawa for appointments and students. Or a carrier back on Highway 17 with a service guarantee behind it. Each one is sized in vans, never in coaches, and each one waits for the first service to prove the riders. Done looks like: a connection running on a published schedule with its own ridership report, or a public council decision that it stays closed and why.
  5. Council vote The floor, if every door closes. If the province says no and the study finds too few riders, the fallback is a ride subsidy: the Town buys down the fare, through Community Services or the taxi company, for people who cannot drive. No fleet, no app, and it still takes a council vote. Done looks like: a signed agreement, a budget line, and the number of subsidised trips reported to council every quarter.
1 The by-law in the first hundred days 2 The table and the study money asked for 3 The vans only if the study says yes 4 The link out only if the riders are there THE FLOOR · a ride subsidy, if every door closes
The order. Every step waits for the one under it, and the floor holds if they all close.

What a mayor can and cannot do here

My whole platform runs on the real powers of the office.

A mayor CAN
  • Rewrite the taxi by-law, by a vote of council
  • Put transport on the neighbours' table in his first hundred days
  • Apply for the study money, by a council resolution
  • Contract a service the study supports, by a vote of council
  • Publish who rides and what it costs, every year
A mayor CANNOT
  • Make a bus company stop here
  • Make an app send drivers
  • License a driver to pick up in Quebec; that is Quebec's law
  • Spend the province's money before the province says yes
  • Promise a date for a ride to Ottawa

What I cannot promise, and what I will try

I cannot promise you a bus line. What I will try for is the answer to whether one can run here, found in public, with the money that exists for exactly that question. I cannot promise you Uber, because I cannot order a company to send cars. What I will try for is the door opened, and the invitation sent. I cannot promise a number of jobs from an app, because an app pays a driver only while a trip is under way, and in a town this size that is side money for a few people. I cannot promise a ride to Ottawa on a date. What I will try for is the link out, sized to the riders the first service proves. What I promise is the order: the by-law, the table, the study, the answer in public, and then whatever the riders and the money will carry.

I manage buildings in this town. I know who does not drive. The Counties tried a bus and it did not work, and nobody here should pay for that mistake twice. Before this town spends a dollar, we will know who would ride, where, and what it costs. And the one law that is ours to fix, I will put on council's table in my first hundred days.

Where can you not get to without a car? Write to me at denispirollo2026@gmail.com. Every answer goes on the table.

The door opened. The question asked. The answer in public.

Denis Pirollo
businessman, entrepreneur, visionary
Building a stronger Hawkesbury together.

The receipts

  • Town of Hawkesbury, By-law 37-2004, licensing, regulating and governing the owners and drivers of taxicabs and limousines, consolidated to 2019, read 19 September 2026 · the definition of a taxicab, the driver's licence, the dispatch building inside Town limits, the cap on cabs, and the Municipal Act sections it rests on.
  • City of Ottawa, Vehicle-for-Hire By-law 2016-272 · a by-law that licenses app operators and their drivers alongside taxis.
  • United Counties of Prescott and Russell, notice of 29 June 2023 · the permanent suspension of the Counties' bus and the reasons given.
  • Radio-Canada, 13 May 2021 · the intercity carrier ends all its Canadian service after a year without revenue.
  • Le Régional, 19 August 2021, and Le Droit, 10 February 2022 · the proposal to bring the Highway 17 line back through Hawkesbury, and the award of the corridors to two carriers on the Quebec side.
  • Town of Hawkesbury, council minutes, 9 March 2026 · a resident's presentation asking for a transportation link to Ottawa; no motion follows.
  • Ontario Ministry of Transportation, Ontario Transit Investment Fund program guide, October 2024 · a fund for towns with a transit gap that helps pay a start-up service for a limited number of years, with the upper-tier municipality on the project team.
  • Housing, Infrastructure and Communities Canada, Rural Transit Solutions Fund, December 2025 announcement · planning grants for small-town transit studies, including one in Eastern Ontario.
  • Ontario Ministry of Transportation, dedicated gas tax program guidelines · start-up costs are not eligible; a municipality qualifies once it runs and funds a service.
  • Government of Ontario, rights and protections for digital platform workers, read 19 September 2026 · minimum wage owed for a work assignment, from acceptance to completion.
  • Government of Ontario, provincial rideshare framework, Northlander phase, read 19 September 2026 · the one-year pilot in northern communities, the province's first rideshare rule and the only one so far.
  • Québec, Act respecting remunerated passenger transportation by automobile, sections 7, 10, 47 and 66, read 19 September 2026 · every paid trip starting in Quebec needs a driver and a car qualified under Quebec's rules.
  • Town of Innisfil, transit pages, read 19 September 2026 · a town that buys rides from an app instead of running a bus, books by phone for people without a smartphone, and sends wheelchair users to a taxi company.